Shipping Policy

Last Updated: January 2025

1. Shipping Partners & Methods

Aerionn partners with reliable courier services including:

  • Delhivery (nationwide coverage)
  • Shiprocket (multi-carrier platform)
  • Ecom Express
  • Other major Indian courier services

We select the most appropriate courier based on your location, package weight, and delivery requirements.

2. Delivery Timelines

Estimated delivery timelines from the date of order confirmation (excluding the order date, Sundays, public holidays, and unforeseen logistical delays) are as follows:

  • Standard Delivery: 6–7 business days for most serviceable locations across India.
  • Deliveries to remote, rural, or North-Eastern regions may take 7–10 business days.
  • Orders are typically processed and dispatched within 1–2 business days after successful payment confirmation.

Important Notes:

  • These are estimated timelines, NOT guaranteed
  • Delays may occur due to weather, natural disasters, unforeseen courier issues
  • During peak seasons (festivals, sales), delivery may take 1–2 days longer
  • Aerionn is not liable for delays caused by courier partners

3. Shipping Charges

Standard Shipping:

  • Charged based on product weight and dimensions
  • Cost varies by delivery pin code
  • Calculated at checkout and displayed before payment

4. Order Tracking

Once your order is dispatched:

  • You receive a tracking number via email and SMS
  • Track in real time on the courier website and our website
  • SMS updates sent at key stages (dispatch, in-transit, out-for-delivery)
  • Estimated delivery date provided with tracking number

5. Packaging Standards

All products are carefully packaged:

  • Drones in original manufacturer's packaging when available
  • Protective layers: bubble wrap, foam sheets, shock-absorbing material
  • Fragile items clearly marked on box
  • Multi-layer packaging for high-value items
  • Temperature-sensitive items handled appropriately

Note: In the event that a product is damaged during transit, customers should notify us within 48 hours of delivery so that we can investigate and arrange an appropriate resolution.

6. Delivery Address Requirements

You must provide:

  • Complete address with building/apartment name
  • Flat/house number and street
  • Area name, city, and pin code
  • Alternate contact number

Important:

  • Aerionn is NOT responsible for deliveries to incorrect addresses
  • If delivery fails due to wrong address, reshipping charges apply to you
  • Ensure someone is available 9 AM – 5 PM for delivery

7. Undelivered Packages

If a package remains undelivered after courier attempts:

  • Courier returns package to Aerionn
  • We notify you via email/SMS

Choose one:

  • Re-ship with corrected address (reshipping charges apply)
  • Request refund (within 7 days)
  • Store at our facility (up to 30 days)

8. Lost or Damaged Shipments

In Case of Loss or Damage:

  • Report within 48 hours of expected delivery
  • Provide evidence: clear photos of damage/missing item; unboxing video (optional but helpful); tracking screenshots

Aerionn Will:

  • Initiate claim with courier within 24 hours
  • Follow up on claim status
  • Provide compensation: based on courier's insurance; replace product at no cost; OR provide full refund

Timeline: Resolution within 15–30 days depending on the courier's claim process.