Cancellation Policy

Last Updated: January 2025

At Aerionn, we strive to process and dispatch orders as quickly as possible to ensure timely delivery. Therefore, cancellation requests are subject to the following terms:

1. Order Cancellation Before Dispatch

Customers may request to cancel their order before it has been processed or dispatched from our warehouse.
If the cancellation request is received before dispatch, the order will be cancelled and a full refund will be initiated to the original payment method within 5–7 business days.
To request an order cancellation, please contact our customer support team immediately at support@aerionn.com with your Order ID.

2. Cancellation After Dispatch

Once an order has been dispatched and handed over to our courier partner, it cannot be cancelled.
Customers may refer to our Return, Exchange & Refund Policy for products that are eligible for replacement or refund.

3. Cash on Delivery (COD) Orders

We reserve the right to cancel any Cash on Delivery (COD) order under the following circumstances:

The delivery location is not serviceable by our courier partners.
We are unable to verify the order or contact the customer.
The order is identified as suspicious or fraudulent.
The product becomes unavailable due to inventory issues.

Our decision regarding order verification and cancellation shall be final.

4. Cancellation by Aerionn

We reserve the right to cancel any order at our sole discretion under circumstances including, but not limited to:

Product unavailability or stock shortages.
Pricing or technical errors on the website.
Incomplete or incorrect customer information.
Payment failure or suspected fraudulent transactions.
Any event beyond our reasonable control that prevents order fulfilment.

In such cases, customers will receive a full refund of any amount paid.

5. Refund for Cancelled Orders

Where applicable, refunds for cancelled orders will be processed to the original payment method within 5–7 business days after the cancellation has been approved. Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.