Privacy Policy

Last Updated: January 2025

1. Introduction

Aerionn ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

Information You Provide:

Name, email address, and phone number
Billing and shipping addresses
Payment information (processed securely through payment gateways)
Product preferences and purchase history
Account credentials and profile information
Customer service communications
Newsletter and marketing preferences
Product reviews and feedback

Information Collected Automatically:

Browser type and version
Device information (type, OS)
IP address and approximate geolocation
Pages visited, time spent, and navigation patterns
Clickstream data
Cookies and similar tracking technologies
Search queries and products viewed

3. How We Use Your Information

We use collected information for:

Processing and fulfilling orders
Sending transactional emails (confirmation, shipping, delivery updates)
Sending marketing emails and promotional offers (with your consent)
Improving website functionality and user experience
Detecting and preventing fraud and unauthorized access
Personalizing your shopping experience
Complying with legal obligations and tax requirements
Conducting analytics and market research
Resolving customer service issues
Creating aggregated, de-identified data for business analysis

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies:

Essential: Required for website functionality
Preference: Remember your settings and preferences
Analytics: Google Analytics for traffic and usage analysis
Marketing: For targeted advertising and retargeting

You can disable cookies through browser settings, though this may affect website functionality.

5. Sharing Your Information

We may share your information with:

Payment Processors: Razorpay
Shipping Partners: Delhivery, Shiprocket, Ecom Express for delivery
Analytics Providers: Google Analytics, Hotjar
Email Service Providers: For transactional and marketing emails
Trusted Business Partners: Supporting our operations
Legal Authorities: When required by law or court order
Insurance Companies: For loss/damage claim processing

Important: We NEVER sell your personal information to third parties for marketing purposes without explicit consent.

6. Data Security

We implement industry-standard security measures:

SSL/TLS encryption for data transmission
Secure servers with firewalls
Regular security audits and penetration testing
PCI-DSS compliance for payment processing
Limited employee access to personal data
Non-disclosure agreements with third parties

Limitation: No security system is completely impenetrable. Your data is transmitted at your own risk.

7. Data Retention

We retain your personal information:

As long as necessary for transaction completion
For legal compliance and tax purposes (up to 7 years)
For fraud prevention and dispute resolution
For customer service support

You may request deletion of your data subject to legal obligations.

8. Your Privacy Rights

Under the Information Technology Act, 2000, you have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Opt-out of marketing communications
Lodge complaints with privacy authorities
Withdraw consent for data processing

To Exercise Your Rights: Email privacy@aerionn.com with your request. Response within 30 days.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children. If we become aware of collecting data from minors, we will delete it immediately.