Return & Refund Policy

Last Updated: January 2025

1. Return Eligibility Window

• 7 days from delivery date to initiate a return request
• Returns initiated after 7 days will NOT be accepted (except for manufacturing defects)

The 7-day window starts from the delivery date (not the order date), includes weekends and national holidays, and is proven by the courier's delivery confirmation.

2. Products Eligible for Return

Products ARE eligible for return if:

• Product is completely unused and unopened
• All original accessories, manuals, documentation included and intact
• Original manufacturer's packaging is intact and undamaged
• Product has a manufacturing defect or malfunction
• Product received is different from your order (wrong item)
• Product specifications don't match the website description
• Battery or charger is defective (for battery-powered drones)
• Product is damaged during courier transit

3. Products NOT Eligible for Return

Products are NOT eligible for return if:

• Product has been used, tested, or operated
• Missing original accessories or documentation
• Damaged packaging (unless product inside is damaged)
• Missing original manufacturer's box or protective packaging
• Battery-operated items that have been used or charged
• Missing serial numbers or warranty stickers
• Purchased during clearance/sale events (marked as final sale)
• Custom, personalized, or bespoke orders
• Spare parts and consumables (propellers, batteries, filters)
• Clear signs of misuse or physical damage

4. How to Return (Step-by-Step Process)

Step 1: Initiate Return (within 7 days) — Email returns@aerionn.com with subject "Return Request - [Your Order Number]". Include order number, return reason, and product photos.

Step 2: Receive Authorization — You receive a Return Authorization Number (RMA), which must be marked on the return shipment. Return shipping instructions and return address are shared via email.

Step 3: Pack Your Product — Repackage in original or equivalent packaging, include all original accessories and documentation, add the RMA number and tracking details, and use bubble wrap and protective materials.

Step 4: Ship to Aerionn — We will arrange reverse pickup wherever available. If reverse pickup is unavailable, customers may be requested to ship the product to our designated return address. Keep the shipping receipt and tracking number.

Step 5: Inspection & Refund — Upon receipt, the product is inspected (5–7 days) and its condition verified against the eligibility criteria. Approval/rejection is notified via email, and refunds are processed within 7–10 business days after approval.

5. Return Shipping Costs

Free Return Shipping (We Pay):

• Manufacturing defects or malfunction
• Wrong product shipped
• Product damaged in transit
• Product not matching website description

6. Refund Process & Deductions

Full Refund (No Deductions): manufacturing defects; wrong product shipped; damaged in transit — includes original shipping cost.

Partial Refund (Deductions Apply): customer-initiated returns. Deduction: original shipping cost and return shipping cost. Formula: Product Cost − Original Shipping = Refund Amount.

7. Refund Timeline

Refund credited to the original payment method:

Note: Check with your bank if not received within the timeline.

8. Damaged or Defective Products

If a product arrives damaged or defective: report within 48 hours of delivery; provide clear photos showing the defect from multiple angles; include an unboxing video if possible.

Aerionn Will: process immediately (priority handling) and arrange a free replacement shipment OR a full refund (including original shipping). Timeline: Resolution within 10–15 business days.

9. Exchange Option

We offer exchanges only in the following situations:

• The wrong product has been delivered.
• The product received is defective or has a manufacturing defect.
• The product is dead on arrival (DOA) or not functioning upon first use.
• The product has been damaged during transit.
• The package is missing any essential accessories or components.

To be eligible for an exchange:

• The request must be raised within 48 hours of delivery.
• The product must be unused and returned in its original condition, along with all original packaging, manuals, accessories, and invoice.
• Customers must provide clear photographs of the product and packaging, along with a complete unboxing video showing the issue. This helps us verify claims related to transit damage, incorrect products, or missing items.

Once the returned product has been received and inspected by our Quality Assurance team, an exchange will be processed if the claim is found to be valid. If the same product is unavailable, we may, at our sole discretion, offer a replacement with an equivalent product of similar value, or a full refund to the original payment method.

Exchange Requests Will Not Be Accepted For:

• Change of mind after purchase.
• Incorrect product ordered by the customer.
• Products that have been used, mishandled, modified, or physically damaged after delivery.
• Damage caused due to improper use, accidents, crashes, water exposure, or unauthorized repairs.
• Products returned without original packaging, accessories, manuals, or invoice.
• Exchange requests raised after the specified time period.